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Beauty.Style.Fashion.Go on...indulge yourself |
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Customer ServiceFor more information on our services, please click on the following headings: Size Charts
Suits Please allow a minimum of 21 working days for you to receive your suit(s). The amount of time it takes for clothing to be delivered to our customers varies according with the delivery method. New Zealand Customers All our orders are posted by NZPost and CourierPost. Delivery time will vary from 1 business day to 4 business days for South Island and some rural delivery addresses. Please note that Saturday does not count as a business day. We offer standard ParcelPost delivery by NZPost for customers wanting to save on postage and for those who don't require their orders overnight. Both courier and ParcelPost orders are tracked. Please note that neither ParcelPost Tracked and CourierPost deliver on a Saturday. If you require Saturday delivery, extra costs will be incurred. Saturday Delivery Saturday delivery incurs an extra charge of $4.50 for both CourierPost and ParcelPost Tracked. Rural Delivery Rural delivery incurs an extra charge of $4.50 for Courier Post. No extra charges are incurred for standard post International Customers The cost and delivery time is dependant on the weight of and number of items ordered. Shipping rates are quoted in NZ$. Please note that tax, duty and other customs charges may be payable in the country of destination. Pick-ups We are based in Glenfield, Auckland. If you wish to pick up your order please email or call us to make arrangements. Payment must be arranged prior to pick up.
Wigs and Hair For health reasons we cannot accept returns on wigs and stitch-n-go weaves. Please make your selections of these items carefully as we cannot accept returns. If you're not sure about colours or textures, contact us or view our colour charts for further assistance. Suits Splurgeville offers you quality clothing and to ensure that you do not buy previously worn clothing, we do not accept returns or refunds on suits. Before you proceed to checkout, please make sure that you have read our size chats and fabric information. Changed your mind? Should you change your mind about a purchase (excluding wigs), we reserve the right to refuse return of the item(s). You may only return an item(s) if it is in it's original state and packaging is unopened. We do not offer cash refunds, instead we will give you a voucher of the purchase amount less delivery costs, for you to select another item(s) in our store. Returns To return any item(s) please contact store@splurgeville.com to be given a return receipt number and further instructions.
Payment
1. Credit Card We accept VISA, Mastercard. If you select credit card payment you will be transferred to a secure DPS page. 2. Bank Transfer
Select this option if you wish to make payments directly into our bank account. ASB, Palesa Investments Ltd, 12-3072-0670533-00.
To reward our most loyal customers, we are offering loyalty points. For every $20 you spend, you receive 1 point. Therefore, spend $100 and earn 5 points or $5 credit to your account.
Privacy
We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to the store owner, and are only seen by the payment processing network.
Customer Feedback To place your feedback about Splurgeville or to hear what other customers are saying about Splurgeville, click here.
We would be pleased to answer any questions you may have. You may contact us in any of the following ways: By Telephone:
General Phone and Email Orders You may call us on +64 9 444 9249 or +64 21 254 6317 or email us on store@splurgeville.com to make an order. For products that are in stock, simply select the product and add to the shopping cart. Products not in stock For enquiries about a product or to back-order you may contact us by: If your call is not answered please leave a brief message and your contact and a customer service representative will get back to you within 24 hours. Provide us with the product name, at least 2 colour choices for each style, length(where applicable) and the quantity. Wholesale We offer wholesale terms to retailers and bulk buyers. Contact us on palesa@xtra.co.nz for further details Register to receive our newsletter here
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