Q. I've seen what I want, how do I proceed with the order?
Add the product to the shopping cart and proceed to checkout and follow the steps.
You may order by emailing us on firstname.lastname@example.org or call us on 021 254 6317 or (09) 479 7531.
Q. How do I make payment?
You can pay by credit card through our secure DPS payment gateway using your credit card. DPS is fast, easy and safe. We do not have access to your credit card details as these are encrypted. We only accept Mastercard and Visa.
Alternatively, you can transfer the money into our bank account:
Q. How long does it take to receive my order after payment has been made?
It will take 1 - 3 working days for your order to be delivered. In some cases you will receive your order overnight where requested.
Q. Can I pick up my order?
Yes, we have an option for pick up at checkout. Please contact us before hand to arrange a pick up time.
Pick-up orders can be paid for online by bank transfer or by credit card. If you have selected bank transfer as payment option you may only pick up the order after the payment has reflected in our account.
Alternatively, you may bring cash or your credit card for payment. We do not have an Eftpos machine on-site.
Q. Can I buy wholesale?
Yes, we have made it possible for anyone to bulk items. For some of our products you receive discounts if you buy 6 or more items of the same product.
Hair Care Products FAQ
Q. What does the relaxer do to my hair, how do I know if it's suitable?
Using a relaxer correctly will straighten and soften frizzy and hard to manage hair. If your hair is colour treated, use the regular formula or a specific relaxer for colour treated hair. Always do a patch test if unsure.
Q. What is the the pure stretch cap wig?
Pure Stretch is the revolutionary technology in wigs developed by Beverly Johnson. Pure stretch cap wigs are easy and comfortable to wear. All the wigs we sell are made of Pure Stretch material making them comfortable for you to wear for long periods at a time.
Q Can I wash my wig?
We recommend you use the Demert or Estetica Designs range of products to wash and care for your wig.
Q. Can I colour and style my wig?
If your wig is made of premium quality human hair then yes, you may colour it.
Both synthetic and human hair wigs can be styled and cut by a trained hairstylist.
Q. I've bought a wig, how long will it last me?
Human hair wigs tend to last longer than the synthetic fibre wigs. How long your wigs lasts depends on the care you give it and how often you wear it. We advise customers to but a wig stand especially for premium human hair wigs.
Q. How long can I keep my weave or braids?
Human hair extensions tend to last longer due to their higher quality compared to synthetic hair. Also depends on how you maintain your hairstyle, e.g. using a braid spray or extension lusteriser will keep your hairstyle for longer.
Q. Do you have hair care tips for ethnic hair?
We refer you to a website which we believe has great information on how to care for Afro Carribean hair. Please click here.