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NEED SOME HELP? 09-479 7531 store@splurgeville.com |
 FREE DELIVERYFOR ORDERS OVER $100 (For orders within New Zealand Only) |
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Customer Service
For more information on our services, please click on the following headings:
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New Zealand Customers
All our orders are posted by NZPost and CourierPost. Delivery time will vary from 1 business day to 4 business days for South Island and some rural delivery addresses. Please note that Saturday does not count as a business day.
We offer standard ParcelPost delivery by NZPost for customers wanting to save on postage and for those who don't require their orders overnight. Both courier and ParcelPost orders are tracked. Please note that neither ParcelPost Tracked and CourierPost deliver on a Saturday. If you require Saturday delivery, extra costs will be incurred.
Saturday Delivery
Saturday delivery incurs an extra charge of $5.00 for both CourierPost and ParcelPost Tracked.
International Customers
The cost and delivery time is dependant on the weight of and number of items ordered. Shipping rates are quoted in NZ$. Please note that tax, duty and other customs charges may be payable in the country of destination.
Pick-ups
We are based in Murray's Bay, Auckland. If you wish to pick up your order please email or call us to make arrangements. Payment must be arranged prior to pick up.
Wigs and Hair
For health reasons we prefer to not accept returns on wigs. However, we understand that choosing a wig online can be quite tricky and every customer wants the comfort of knowing they can return a wig if it doesn't suit. We do encourage our customers to make colour selections of these items carefully as we can only accept returns if the wig is in it's original condition. If you're not sure about colours or textures, contact us or view our colour charts for further assistance.
When you receive your wig, we encourage that you don't remove any tags on the wigs and keep any protective nets in good condition.
No returns can be accepted for clearance wigs or wigs on special.
Changed your mind?
Should you change your mind about a purchase (excluding wigs), we reserve the right to refuse return of the item(s). You may only return an item(s) if it is in it's original state and packaging is unopened. All our orders are tracked so please contact us about a return within 3 days of receiving your wig. A cash refund excluding postage costs will be issued if the wig is in it's original condition.
Returns
To return any item(s) please contact store@splurgeville.com to be given a return receipt number and further instructions.
- If we sent the incorrect item(s) or you find a fault, we will arrange for the item(s) to be returned to us at our cost, and replaced with the correct item(s).
- On refunds, we refund only the purchase price of the refunded item.
- All sale goods are final sale and may not be returned.
What happens to returned wigs?
Every customer deserves to receive a brand new wig fresh from the box. returned wigs are sold separately as "returned wigs" at discount so that you as our valued customer are fully aware it's a returned wig(possibly unworn too) and you can decide whether you want to buy it or not. Our promise is that every customer will always receive a brand new never been tried on or sold wig.
Payment
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1. Credit Card
We accept VISA, Mastercard. If you select credit card payment you will be transferred to a secure DPS page.
2. Bank Transfer
Select this option if you wish to make payments directly into our bank account.
ASB, Palesa Investments Ltd, 12-3072-0670533-00.
To reward our most loyal customers, we are offering loyalty points. For every $1 you spend, you receive 1 point. Every $100 you spend earns you $1.50 credited to your account if you have a membership account with us.
Privacy
We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to the store owner, and are only seen by the payment processing network.
Customer Feedback
To place your feedback about Splurgeville or to hear what other customers are saying about Splurgeville, click here.
We would be pleased to answer any questions you may have. You may contact us in any of the following ways:
By Telephone:
+64-(0)9-479 7531
OR +64-(0)21-254 6317
By Email:
You may email us anytime for your convenience
store at splurgeville.com
General
Phone and Email Orders
You may call us on +64 9 479 7531 or +64 21 254 6317 or email us on store@splurgeville.com to make an order.
For products that are in stock, simply select the product and add to the shopping cart.
Products not in stock
For enquiries about a product or to back-order you may contact us by:
Calling: (09) 479 7531 or +64 21 254 6317
Email: store@splurgeville.com
If your call is not answered please leave a brief message and your contact and a customer service representative will get back to you within 24 hours. Provide us with the product name, at least 2 colour choices for each style, length(where applicable) and the quantity.
Wholesale
We offer wholesale terms to retailers and bulk buyers. Contact us on store@splurgeville.com for further details
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